Privacy policy

  • fyne respects your privacy and is committed to handling your personal information responsibly and transparently. This privacy policy explains how fyne collects, uses, stores and protects your personal information when you visit fyne’s website, purchase products, commission custom work, contact us or otherwise interact with our services. By using our website or purchasing from fyne, you acknowledge that you have read and understood this policy. This policy forms part of and is subject to the terms of service.

  • fyne may collect personal information that you provide directly when you:

    • create an account;

    • place an order;

    • purchase a product;

    • request a custom design or artwork;

    • contact us;

    • subscribe to marketing communications;

    • submit an enquiry or request;

    • provide feedback or a review; or

    • otherwise interact with our website.

    This information may include:

    • your name;

    • email address;

    • telephone number;

    • billing address;

    • shipping address;

    • payment and transaction information;

    • information relating to your orders;

    • information you provide for custom artwork or design work;

    • photographs, artwork, logos, text, measurements or other files you submit to us;

    • communications between you and fyne; and

    • any other information you voluntarily provide.

    You should only provide personal information that is necessary and relevant to your purchase, enquiry or interaction with fyne.

  • When you visit our website, certain information may be collected automatically. This may include:

    • your IP address;

    • browser type and version;

    • device type;

    • operating system;

    • approximate location;

    • pages visited;

    • time spent on pages;

    • referring websites;

    • interactions with our website; and

    • other technical information relating to your use of the website.

    This information may be collected through cookies, analytics tools, pixels and similar technologies.

  • fyne may use cookies and similar technologies to improve your experience on our website. Cookies may be used to:

    • remember your preferences;

    • keep items in your shopping cart;

    • process orders;

    • understand how visitors use our website;

    • improve website functionality;

    • analyze website traffic;

    • personalize content where applicable; and

    • support marketing and advertising activities.

    You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

  • fyne may use your personal information for purposes including:

    • processing and fulfilling your orders;

    • processing payments;

    • arranging shipping and delivery;

    • providing customer support;

    • communicating with you about your orders;

    • responding to enquiries;

    • providing custom design and artwork services;

    • managing your account;

    • improving our products, services and website;

    • preventing fraud and unauthorized activity;

    • maintaining the security of our website;

    • complying with legal and regulatory obligations;

    • sending marketing communications where permitted; and

    • protecting the rights and property of fyne.

    We will only use your personal information for legitimate business purposes and as otherwise permitted or required by applicable law.

  • fyne does not sell your personal information as a general business practice. We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our products and services. These third parties may include:

    • payment processors;

    • shipping and delivery providers;

    • website and ecommerce service providers;

    • hosting providers;

    • analytics providers;

    • email and communication platforms;

    • professional advisers;

    • fraud prevention and security providers; and

    • government authorities or other third parties where required or permitted by law.

    fyne only provides third parties with information reasonably necessary for them to perform the relevant service or fulfill the applicable legal or business purpose.

  • fyne may retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy. Personal information may also be retained where necessary to:

    • maintain business and transaction records;

    • comply with tax, accounting, legal or regulatory obligations;

    • resolve disputes;

    • enforce agreements;

    • prevent fraud;

    • maintain appropriate records of custom work; or

    • protect the rights and interests of fyne.

    When personal information is no longer reasonably required, fyne may delete, anonymize or securely dispose of it where appropriate.

  • fyne takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While fyne takes reasonable steps to protect personal information, the purchaser acknowledges that the transmission of information over the internet carries inherent risks.

    If fyne becomes aware of a security incident involving personal information, fyne will take reasonable steps to investigate, contain and address the incident. Where notification is required by applicable law, fyne will provide notice to affected individuals and/or the relevant authorities within the timeframe required by law.

  • fyne’s website may contain links to third-party websites, platforms, applications or services. fyne is not responsible for the privacy practices, security, content or policies of third-party websites or services. When the purchaser leaves fyne’s website or interacts with a third-party service, you should review the applicable third party's privacy policy before providing personal information.

  • Depending on where you live and the laws applicable to you, certain rights may apply to your personal information. These rights may include the right to:

    • request access to personal information held about you;

    • request correction of inaccurate or incomplete personal information;

    • request deletion of personal information;

    • request restriction of certain processing;

    • object to certain processing;

    • withdraw consent where processing is based on consent;

    • request a copy of certain personal information; and

    • lodge a complaint with an applicable data protection or privacy authority.

    These rights may be subject to legal limitations, exceptions, and verification requirements.

    To exercise an applicable privacy right, you may contact fyne using the contact information. fyne may request information necessary to verify your identity before processing a privacy request.

    fyne’s website is not intended to knowingly collect personal information from children who are below the applicable age of consent. If you believe that a child has provided personal information to fyne without appropriate consent, please contact fyne so that reasonable steps can be taken to address the situation.

  • fyne may update this policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements. You should review this policy periodically to remain informed about how fyne handles personal information.

  • Please contact info@fynecollective.com for questions regarding shipping, returns, damaged products, cancellations and any other topics.

Terms of service
Shipping & return policy