Shipping & return policy

At fyne, each piece is carefully made and prepared for its new home and final destination. This policy explains how shipping, returns, exchanges, cancellations and damaged orders are handled. This policy forms part of and is subject to the terms of service.

fyne delivers orders to the address provided by you at checkout. You are responsible for providing a complete and accurate delivery address. If an order is returned to fyne because of an incorrect or incomplete address provided by you, additional shipping charges may apply to resend the order.

Orders are typically prepared and shipped within 2–5 business days. Custom work, personalized products and made-to-order pieces may require additional production and shipping time - subject to agreement with you.

Estimated production and delivery times are provided as guidelines and may vary depending on the nature of the order and final destination.

You will receive shipping confirmation and tracking information where available once the order has been dispatched.

fyne is not responsible for delays caused by shipping carriers, customs authorities, weather, strikes, transportation disruptions, incorrect addresses or other circumstances outside of fyne’s reasonable control.

If a shipment is significantly delayed, you should contact fyne so we can assist in communicating with the shipping carrier.

For international shipments, you may be responsible for customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These charges are outside fyne’s control and are your responsibility unless otherwise stated at checkout.

fyne takes care to package Products securely before shipment. If a product arrives damaged, you should contact fyne as soon as possible after delivery and provide clear photographs of:

• the damaged product;

• the exterior packaging;

• the interior packaging;

• the shipping label; and

• any visible damage to the package.

You should retain the original packaging until the matter has been resolved as it may be required for a shipping claim.

If an order is confirmed as damaged during transit, fyne will work with you to determine an appropriate solution, which may include a replacement, repair or refund where applicable.

If an order is confirmed as lost in transit, fyne will work with the shipping carrier to locate the shipment or determine the appropriate next steps.

Because fyne creates handmade, made-to-order, personalized and custom products, customized or personalized products are generally not eligible for return or exchange, except where required by applicable law.

For eligible non-custom products, the purchaser may request a return within 14 days of delivery. To be eligible for a return, the product must:

• be unused and in its original condition;

• not have been altered, personalized or damaged;

• be returned in its original packaging where reasonably possible; and

• be accompanied by proof of purchase.

You must contact fyne before returning any product. Returns sent without prior approval may not be accepted.

Once fyne approves a return, you are responsible for safely packaging and returning the product unless fyne agrees otherwise.

Return shipping costs are your responsibility unless the return is due to an error by fyne, a defective product or damage that occurred during shipping.

fyne recommends using a tracked shipping service when returning an item. fyne is not responsible for products lost or damaged when being returned by you.

Once a returned product has been received and inspected, fyne will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method, subject to any applicable deductions permitted by law.

Original shipping charges may be non-refundable unless the return is due to an error by fyne, a defective product or another circumstance where reimbursement is required by applicable law.

Refund processing times may vary depending on the your payment provider.

fyne does not generally offer exchanges for custom or personalized products. For eligible non-custom products, an exchange may be considered subject to availability and the conditions of this policy.

For eligible products that have not yet been shipped, cancellation requests may be accepted at fyne’s discretion.

For custom work and made-to-order products, cancellation may only be possible before design or production work has begun.

Once custom work or production has started, you are responsible for work completed, materials purchased and other costs already incurred by fyne.

Nothing in this section limits any cancellation or withdrawal rights that may apply to you under mandatory applicable law.

fyne may update this policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements. You should review this policy periodically to remain informed about how fyne handles shipping and returns.

Please contact info@fynecollective.com for questions regarding shipping, returns, damaged products, cancellations and any other topics.